Hersberger, J. (2001). "Everyday Information Needs and Information Sources of Homeless Parents." The New Review of Information Behaviour Research 2: 119 - 134.
From my perspective, this is a very useful paper; especially with view its design and methodology. It has two research questions:
1) What are the everyday information needs of homeless parents?
2) What are the everyday information sources of homeless parents?
The research is based on works done by Dervin on the information needs of citizens.
Methodology
Interview based on Dervin and sense-making was used, with data analysis from the interview transcripts. The findings were very useful in that there were several areas:
- Finance
- Child care and relationships
- Housing
- Health
- Employment
- Education
- Transportation
- Public assistance
- Shelter
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